Your customer’s 3 problems

We’ve talked about how your ideal customer has an —something they physically don’t have or can’t do.

And an — emotions like frustration, fear, and overwhelm.

But here’s the kicker: they’re also facing a philosophical problem — how they shouldn’t have to deal with this situation at all. How your customer’s situation “just plan wrong.”

Your marketing should address all 3 problems — external, internal and philosophical.

Wanna know where most organizations swing and miss with these problems?

They successfully locate a problem in each of these buckets, but they aren’t aligned.

Much like an alignment for your car, the most effective marketing creates a seamless connection between each.

Here’s a bad and good example using a dog food company:

MISALIGNED PROBLEM SET

  • External Problem: I don’t have dog food.
  • Internal Problem: I’m frustrated because my dog won’t listen to me.
  • Philosophical Problem: Pet parents ought to have a trained dog who obeys before they eat.

ALIGNED PROBLEM SET

  • External Problem: I don’t have dog food.
  • Internal Problem: I feel like a bad dog parent because they’re hungry or just eating table scraps.
  • Philosophical Problem: Pet parents should always have access to food that keeps their dog healthy and happy.

See the difference? One brings the same issue through each problem set, and the other introduces multiple problems.

It’s ok to address more than one problem in your business, but don’t try to tackle them all at once.

Struggling to stick with a clear message that hits all 3 problem types? about building a company message that guides and simplifies all your marketing efforts.

Topics

Recent Articles

GMB FTW

Google My Business (GMB) is often the forgotten channel of digital marketing, which is unfortunate. GMB has so much to offer as you market your business, product, or even nonprofit.  Here are some of my favorite benefits: It’s free. It enhances your visibility. Google...

I’m not sure I want to do that.

How many of these objections have you heard from your customers?  “That’s more expensive than I thought it would be…”“I thought I could get on your calendar sooner than that…”“I’ve heard of (competitor’s name), but I’ve never heard of you before…”“That sounds...

To Blog or Not To Blog 🎭

Whether or not to invest in blogging is a big question for many business owners. There’s no doubt that it takes time and energy, making you wonder if it’s all worth it.  Let me offer a handful of reasons why it’s worth the investment.  Blogging: Assures the reader...

You May Also Like…

GMB FTW

GMB FTW

Don’t miss out on free digital marketing—Set up Google My Business now! GMB is often the forgotten channel of digital marketing.

I’m not sure I want to do that.

I’m not sure I want to do that.

Part of being an empathetic guide is taking objections seriously, not getting defensive, and walking your customer through this part of the decision process.